Warranty & returns

Despite multi-stage quality control, we make mistakes too. That’s why we give a 1-year manufacturer’s warranty on our work.

We can’t guarantee that every repair succeeds – even a car mechanic can’t fix every car problem. But we will certainly find a solution, also thanks to our stock of hundreds of different pans.

Stock items may be returned unused within 14 days of receipt. Please contact us first, as described under “Procedure”.

Recoated is sometimes different from new. Most marks are normal and only look different from what you’re used to. If something really went wrong, it’s a warranty case. Imperfect but still usable? We say yes. Do you? A 1-year warranty is included.

Small scratches in the metal

The pans have already had a life, but they are clean.

Coated handles and grips

Covering instead of drilling out saves us a lot of time.

Tinted stainless steel surfaces

Due to the process, metals turn slightly brass-coloured.

Hollow bases are correct

Concave bases prevent rocking when heated – even on new pans.

Coated-over dents and craters

Deep dents in the base material remain, but the coating lasts just as long.

Coating coming off

On the cooking surface, please contact us with photos. On the outside, we ask for your understanding.

Dents on the upper rim

Not pretty, but no problem for function or health.

Rocking pans

Slight rocking is normal and no problem, especially on induction or gas.

Bumps from foreign atoms in the metal

Still usable: material from the pan’s first life has expanded.

If something did go wrong, we can repair the pan, give a partial refund or offer a replacement.

Excluded are:

• the normal results listed above
• damage from improper use, for example metal utensils or overheating
• normal wear and tear, for example fine signs of use in the coating
• vouchers
• second-choice pans labelled “budget pans”

1. Please inform us in writing with good detail photos before sending in the goods.
2. Send the goods to: RePan Garantie, Klosterstrasse 17, 8406 Winterthur
3. On receipt at the latest, we can assess the situation.
4. We then repair the pan or suggest another solution.

We split the postage: you pay for shipping to us, we pay for the return.

The following are not refunded, especially in goodwill cases:

• postage
• transaction fees
• a handling fee of CHF 15