{"id":309719,"date":"2025-07-15T15:21:02","date_gmt":"2025-07-15T13:21:02","guid":{"rendered":"https:\/\/repan.ch\/warranty-returns\/"},"modified":"2026-01-02T11:07:17","modified_gmt":"2026-01-02T09:07:17","slug":"warranty-returns","status":"publish","type":"page","link":"https:\/\/repan.ch\/en\/warranty-returns\/","title":{"rendered":"Warranty &amp; Returns"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"309719\" class=\"elementor elementor-309719 elementor-309549\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"wd-negative-gap elementor-section elementor-top-section elementor-element elementor-element-76c45a6c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"76c45a6c\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-50fec055\" data-id=\"50fec055\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2d0a0aff color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"2d0a0aff\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h1>Warranty &amp; return policy<\/h1>\n<p><strong>July 15, 2025<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3f4d31d6 color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"3f4d31d6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\n<h2>1 year manufacturer&#8217;s warranty<\/h2>\n<p>Despite multi-stage quality controls, even we can make mistakes. That&#8217;s why we offer a 1-year manufacturer&#8217;s warranty on our work.   <\/p>\n<p>In general, we cannot guarantee a revision. &#8211; e.g. even a car mechanic cannot solve every car problem. BUT we will certainly find a solution, also thanks to our stock of hundreds of different pans.  <\/p>\n<p><\/p>\n<h2>14 days right of return<\/h2>\n<p>Goods in stock may be returned unused within 14 days of receipt. Please contact us first as described below. <\/p>\n<p><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-71c2f9fd color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"71c2f9fd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\n<h2>Is that normal?<\/h2>\n<p>Newly coated is sometimes different from new. Here we determine how we deal with it: <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2f78414e elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"2f78414e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" width=\"33\" zoomAndPan=\"magnify\" viewBox=\"0 0 24.75 24.749999\" height=\"33\" preserveAspectRatio=\"xMidYMid meet\"><defs><clipPath id=\"d7fd2b2f7a\"><path d=\"M 0 0 L 24.503906 0 L 24.503906 24.503906 L 0 24.503906 Z M 0 0 \"><\/path><\/clipPath><clipPath id=\"8f65e63795\"><path d=\"M 0 0 L 24.214844 0 L 24.214844 24.214844 L 0 24.214844 Z M 0 0 \"><\/path><\/clipPath><clipPath id=\"ba8296021b\"><path d=\"M 1.8125 4.574219 L 21.859375 4.574219 L 21.859375 19.421875 L 1.8125 19.421875 Z M 1.8125 4.574219 \"><\/path><\/clipPath><\/defs><g id=\"64a0be6a48\"><g clip-rule=\"nonzero\" clip-path=\"url(#d7fd2b2f7a)\"><path style=\" stroke:none;fill-rule:nonzero;fill:#ffffff;fill-opacity:1;\" d=\"M 0 0 L 24.503906 0 L 24.503906 24.503906 L 0 24.503906 Z M 0 0 \"><\/path><\/g><g clip-rule=\"nonzero\" clip-path=\"url(#8f65e63795)\"><path style=\" stroke:none;fill-rule:nonzero;fill:#2fa124;fill-opacity:1;\" d=\"M 0 0 L 24.214844 0 L 24.214844 24.214844 L 0 24.214844 Z M 0 0 \"><\/path><\/g><g clip-rule=\"nonzero\" clip-path=\"url(#ba8296021b)\"><path style=\" stroke:none;fill-rule:nonzero;fill:#f4f3ef;fill-opacity:1;\" d=\"M 8.382812 19.40625 L 1.820312 12.84375 L 3.242188 11.425781 L 8.382812 16.570312 L 20.382812 4.570312 L 21.804688 5.988281 Z M 8.382812 19.40625 \"><\/path><\/g><\/g><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">This is normal and only visually different than usual<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" width=\"33\" zoomAndPan=\"magnify\" viewBox=\"0 0 24.75 24.749999\" height=\"33\" preserveAspectRatio=\"xMidYMid meet\"><defs><clipPath id=\"b3f1617eb0\"><path d=\"M 0 0 L 24.503906 0 L 24.503906 24.503906 L 0 24.503906 Z M 0 0 \"><\/path><\/clipPath><clipPath id=\"ea5bf3a5ed\"><path d=\"M 0 0 L 24.265625 0 L 24.265625 24.265625 L 0 24.265625 Z M 0 0 \"><\/path><\/clipPath><clipPath id=\"ce18bf6514\"><path d=\"M 1.816406 1.980469 L 21.863281 1.980469 L 21.863281 22.027344 L 1.816406 22.027344 Z M 1.816406 1.980469 \"><\/path><\/clipPath><\/defs><g id=\"ce4856f686\"><g clip-rule=\"nonzero\" clip-path=\"url(#b3f1617eb0)\"><path style=\" stroke:none;fill-rule:nonzero;fill:#ffffff;fill-opacity:1;\" d=\"M 0 0 L 24.503906 0 L 24.503906 24.503906 L 0 24.503906 Z M 0 0 \"><\/path><\/g><g clip-rule=\"nonzero\" clip-path=\"url(#ea5bf3a5ed)\"><path style=\" stroke:none;fill-rule:nonzero;fill:#db5f6e;fill-opacity:1;\" d=\"M 0 0 L 24.265625 0 L 24.265625 24.265625 L 0 24.265625 Z M 0 0 \"><\/path><\/g><g clip-rule=\"nonzero\" clip-path=\"url(#ce18bf6514)\"><path style=\" stroke:none;fill-rule:nonzero;fill:#f4f3ef;fill-opacity:1;\" d=\"M 13.019531 12.003906 L 21.863281 20.867188 L 20.703125 22.027344 L 11.839844 13.183594 L 2.976562 22.027344 L 1.816406 20.867188 L 10.664062 12.003906 L 1.816406 3.140625 L 2.976562 1.980469 L 11.839844 10.828125 L 20.703125 1.980469 L 21.863281 3.140625 Z M 13.019531 12.003906 \"><\/path><\/g><\/g><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Something went wrong here - this is a warranty case<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" width=\"82\" zoomAndPan=\"magnify\" viewBox=\"0 0 61.5 61.499996\" height=\"82\" preserveAspectRatio=\"xMidYMid meet\"><defs><clipPath id=\"324779c71f\"><path d=\"M 0 0 L 61.003906 0 L 61.003906 61.003906 L 0 61.003906 Z M 0 0 \"><\/path><\/clipPath><clipPath id=\"a67e3603e6\"><path d=\"M 0 0 L 60.925781 0 L 60.925781 60.925781 L 0 60.925781 Z M 0 0 \"><\/path><\/clipPath><clipPath id=\"f0ca24e927\"><path d=\"M 14.214844 4.652344 L 46 4.652344 L 46 42 L 14.214844 42 Z M 14.214844 4.652344 \"><\/path><\/clipPath><clipPath id=\"bab25f4639\"><path d=\"M 23 44 L 35 44 L 35 55.988281 L 23 55.988281 Z M 23 44 \"><\/path><\/clipPath><\/defs><g id=\"bc667d8ab4\"><g clip-rule=\"nonzero\" clip-path=\"url(#324779c71f)\"><path style=\" stroke:none;fill-rule:nonzero;fill:#ffffff;fill-opacity:1;\" d=\"M 0 0 L 61.003906 0 L 61.003906 61.003906 L 0 61.003906 Z M 0 0 \"><\/path><\/g><g clip-rule=\"nonzero\" clip-path=\"url(#a67e3603e6)\"><path style=\" stroke:none;fill-rule:nonzero;fill:#c77732;fill-opacity:1;\" d=\"M 0 0 L 60.925781 0 L 60.925781 60.925781 L 0 60.925781 Z M 0 0 \"><\/path><\/g><g clip-rule=\"nonzero\" clip-path=\"url(#f0ca24e927)\"><path style=\" stroke:none;fill-rule:nonzero;fill:#f4f3ef;fill-opacity:1;\" d=\"M 43.636719 10.609375 C 42.28125 8.679688 40.410156 7.199219 38.03125 6.183594 C 35.660156 5.167969 32.917969 4.652344 29.816406 4.652344 C 26.992188 4.652344 24.417969 5.15625 22.085938 6.164062 C 19.753906 7.160156 17.875 8.6875 16.460938 10.710938 C 15.332031 12.324219 14.632812 14.273438 14.34375 16.5625 C 14.222656 17.558594 15.011719 18.441406 16.019531 18.441406 L 22.261719 18.441406 C 23.0625 18.441406 23.738281 17.878906 23.914062 17.097656 C 24.066406 16.398438 24.324219 15.773438 24.683594 15.238281 C 25.257812 14.375 25.996094 13.71875 26.902344 13.277344 C 27.804688 12.835938 28.757812 12.609375 29.777344 12.609375 C 30.824219 12.609375 31.765625 12.824219 32.640625 13.265625 C 33.503906 13.699219 34.191406 14.324219 34.703125 15.136719 C 35.214844 15.945312 35.472656 16.882812 35.472656 17.960938 C 35.472656 18.976562 35.246094 19.890625 34.796875 20.699219 C 34.34375 21.511719 33.738281 22.261719 32.980469 22.929688 C 32.207031 23.605469 31.355469 24.242188 30.390625 24.867188 C 29.097656 25.679688 27.988281 26.582031 27.074219 27.578125 C 26.152344 28.574219 25.464844 29.878906 24.980469 31.5 C 24.507812 33.121094 24.261719 35.289062 24.253906 38.011719 L 24.253906 39.363281 C 24.253906 40.289062 25 41.046875 25.9375 41.046875 L 31.429688 41.046875 C 32.351562 41.046875 33.113281 40.300781 33.113281 39.363281 L 33.113281 38.011719 C 33.132812 36.480469 33.328125 35.195312 33.707031 34.160156 C 34.085938 33.121094 34.671875 32.199219 35.453125 31.410156 C 36.242188 30.617188 37.25 29.859375 38.480469 29.117188 C 39.949219 28.246094 41.210938 27.269531 42.289062 26.183594 C 43.359375 25.105469 44.199219 23.851562 44.804688 22.445312 C 45.402344 21.039062 45.710938 19.417969 45.710938 17.601562 C 45.679688 14.867188 44.992188 12.539062 43.636719 10.609375 Z M 43.636719 10.609375 \"><\/path><\/g><g clip-rule=\"nonzero\" clip-path=\"url(#bab25f4639)\"><path style=\" stroke:none;fill-rule:nonzero;fill:#f4f3ef;fill-opacity:1;\" d=\"M 28.851562 44.828125 C 27.289062 44.828125 25.964844 45.371094 24.867188 46.460938 C 23.769531 47.546875 23.226562 48.863281 23.246094 50.382812 C 23.226562 51.921875 23.769531 53.246094 24.867188 54.34375 C 25.964844 55.441406 27.289062 55.988281 28.851562 55.988281 C 29.847656 55.988281 30.769531 55.730469 31.601562 55.226562 C 32.445312 54.714844 33.121094 54.046875 33.644531 53.195312 C 34.167969 52.34375 34.4375 51.40625 34.445312 50.382812 C 34.425781 48.851562 33.863281 47.546875 32.742188 46.460938 C 31.632812 45.371094 30.328125 44.828125 28.851562 44.828125 Z M 28.851562 44.828125 \"><\/path><\/g><\/g><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Imperfect but still usable? We say: Yes. You too? A 1-year guarantee is included.   <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4a109176 elementor-widget elementor-widget-image-gallery\" data-id=\"4a109176\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-gallery.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-image-gallery\">\n\t\t\t\t\t\t<link rel=\"stylesheet\" id=\"wd-mfp-popup-css\" href=\"https:\/\/repan.ch\/wp-content\/themes\/woodmart\/css\/parts\/lib-magnific-popup.min.css?ver=8.4.1\" type=\"text\/css\" media=\"all\" \/> \t\t\t\t\t\t<link rel=\"stylesheet\" id=\"wd-mod-animations-transform-css\" href=\"https:\/\/repan.ch\/wp-content\/themes\/woodmart\/css\/parts\/mod-animations-transform.min.css?ver=8.4.1\" type=\"text\/css\" media=\"all\" \/> \t\t\t\t\t\t<link rel=\"stylesheet\" id=\"wd-mod-transform-css\" href=\"https:\/\/repan.ch\/wp-content\/themes\/woodmart\/css\/parts\/mod-transform.min.css?ver=8.4.1\" type=\"text\/css\" media=\"all\" \/> \t\t\t\n\t\t<style type=\"text\/css\">\n\t\t\t#gallery-1 {\n\t\t\t\tmargin: auto;\n\t\t\t}\n\t\t\t#gallery-1 .gallery-item {\n\t\t\t\tfloat: left;\n\t\t\t\tmargin-top: 10px;\n\t\t\t\ttext-align: center;\n\t\t\t\twidth: 33%;\n\t\t\t}\n\t\t\t#gallery-1 img {\n\t\t\t\tborder: 2px solid #cfcfcf;\n\t\t\t}\n\t\t\t#gallery-1 .gallery-caption {\n\t\t\t\tmargin-left: 0;\n\t\t\t}\n\t\t\t\/* see gallery_shortcode() in wp-includes\/media.php *\/\n\t\t<\/style>\n\t\t<div id='gallery-1' class='gallery galleryid-309719 gallery-columns-3 gallery-size-full'><dl class='gallery-item'>\n\t\t\t<dt class='gallery-icon landscape'>\n\t\t\t\t<a data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-slideshow=\"4a109176\" data-elementor-lightbox-title=\"Scratch.jpg\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6MzA5NTE4LCJ1cmwiOiJodHRwczpcL1wvcmVwYW4uY2hcL3dwLWNvbnRlbnRcL3VwbG9hZHNcLzIwMjVcLzA3XC9LcmF0emVyY2hlbi5qcGciLCJzbGlkZXNob3ciOiI0YTEwOTE3NiJ9\" href='https:\/\/repan.ch\/wp-content\/uploads\/2025\/07\/Kratzerchen.jpg'><img loading=\"lazy\" decoding=\"async\" width=\"781\" height=\"237\" src=\"https:\/\/repan.ch\/wp-content\/uploads\/2025\/07\/Kratzerchen.jpg\" class=\"attachment-full size-full\" alt=\"\" aria-describedby=\"gallery-1-309518\" srcset=\"https:\/\/repan.ch\/wp-content\/uploads\/2025\/07\/Kratzerchen.jpg 781w, https:\/\/repan.ch\/wp-content\/uploads\/2025\/07\/Kratzerchen-400x121.jpg 400w, https:\/\/repan.ch\/wp-content\/uploads\/2025\/07\/Kratzerchen-150x46.jpg 150w, https:\/\/repan.ch\/wp-content\/uploads\/2025\/07\/Kratzerchen-300x91.jpg 300w, https:\/\/repan.ch\/wp-content\/uploads\/2025\/07\/Kratzerchen-768x233.jpg 768w\" sizes=\"auto, (max-width: 781px) 100vw, 781px\" \/><\/a>\n\t\t\t<\/dt>\n\t\t\t\t<dd class='wp-caption-text gallery-caption' id='gallery-1-309518'>\n\t\t\t\t<b>Scratches in the metal<\/b><br> The pans have already had a life, but they are still clean.\n\t\t\t\t<\/dd><\/dl><dl class='gallery-item'>\n\t\t\t<dt class='gallery-icon landscape'>\n\t\t\t\t<a data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-slideshow=\"4a109176\" data-elementor-lightbox-title=\"Coated handles.jpg\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6MzA5NTIxLCJ1cmwiOiJodHRwczpcL1wvcmVwYW4uY2hcL3dwLWNvbnRlbnRcL3VwbG9hZHNcLzIwMjVcLzA3XC9CZXNjaGljaHRldGUtU3RpZWxlLmpwZyIsInNsaWRlc2hvdyI6IjRhMTA5MTc2In0%3D\" href='https:\/\/repan.ch\/wp-content\/uploads\/2025\/07\/Beschichtete-Stiele.jpg'><img loading=\"lazy\" decoding=\"async\" width=\"781\" height=\"237\" src=\"https:\/\/repan.ch\/wp-content\/uploads\/2025\/07\/Beschichtete-Stiele.jpg\" class=\"attachment-full size-full\" alt=\"\" aria-describedby=\"gallery-1-309521\" srcset=\"https:\/\/repan.ch\/wp-content\/uploads\/2025\/07\/Beschichtete-Stiele.jpg 781w, https:\/\/repan.ch\/wp-content\/uploads\/2025\/07\/Beschichtete-Stiele-400x121.jpg 400w, https:\/\/repan.ch\/wp-content\/uploads\/2025\/07\/Beschichtete-Stiele-150x46.jpg 150w, https:\/\/repan.ch\/wp-content\/uploads\/2025\/07\/Beschichtete-Stiele-300x91.jpg 300w, https:\/\/repan.ch\/wp-content\/uploads\/2025\/07\/Beschichtete-Stiele-768x233.jpg 768w\" sizes=\"auto, (max-width: 781px) 100vw, 781px\" \/><\/a>\n\t\t\t<\/dt>\n\t\t\t\t<dd class='wp-caption-text gallery-caption' id='gallery-1-309521'>\n\t\t\t\t<b>Coated handles &amp; grips <\/b><br>Covering instead of drilling out saves us a lot of time.\n\t\t\t\t<\/dd><\/dl><dl class='gallery-item'>\n\t\t\t<dt class='gallery-icon landscape'>\n\t\t\t\t<a data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-slideshow=\"4a109176\" data-elementor-lightbox-title=\"Tinted-stainless-steel-surfaces.jpg\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6MzA5NTI0LCJ1cmwiOiJodHRwczpcL1wvcmVwYW4uY2hcL3dwLWNvbnRlbnRcL3VwbG9hZHNcLzIwMjVcLzA3XC9HZXRvZW50ZS1FZGVsc3RhaGxvYmVyZmxhZWNoZW4uanBnIiwic2xpZGVzaG93IjoiNGExMDkxNzYifQ%3D%3D\" href='https:\/\/repan.ch\/wp-content\/uploads\/2025\/07\/Getoente-Edelstahloberflaechen.jpg'><img loading=\"lazy\" decoding=\"async\" width=\"781\" height=\"237\" src=\"https:\/\/repan.ch\/wp-content\/uploads\/2025\/07\/Getoente-Edelstahloberflaechen.jpg\" class=\"attachment-full size-full\" alt=\"\" aria-describedby=\"gallery-1-309524\" srcset=\"https:\/\/repan.ch\/wp-content\/uploads\/2025\/07\/Getoente-Edelstahloberflaechen.jpg 781w, https:\/\/repan.ch\/wp-content\/uploads\/2025\/07\/Getoente-Edelstahloberflaechen-400x121.jpg 400w, https:\/\/repan.ch\/wp-content\/uploads\/2025\/07\/Getoente-Edelstahloberflaechen-150x46.jpg 150w, https:\/\/repan.ch\/wp-content\/uploads\/2025\/07\/Getoente-Edelstahloberflaechen-300x91.jpg 300w, https:\/\/repan.ch\/wp-content\/uploads\/2025\/07\/Getoente-Edelstahloberflaechen-768x233.jpg 768w\" sizes=\"auto, (max-width: 781px) 100vw, 781px\" \/><\/a>\n\t\t\t<\/dt>\n\t\t\t\t<dd class='wp-caption-text gallery-caption' id='gallery-1-309524'>\n\t\t\t\t<b>Tinted stainless steel surfaces <\/b><br>Due to the process, metals turn slightly brass-colored.\n\t\t\t\t<\/dd><\/dl><br style=\"clear: both\" \/><dl class='gallery-item'>\n\t\t\t<dt class='gallery-icon landscape'>\n\t\t\t\t<a data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-slideshow=\"4a109176\" data-elementor-lightbox-title=\"Hohle-Boeden.jpg\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6MzA5NTI3LCJ1cmwiOiJodHRwczpcL1wvcmVwYW4uY2hcL3dwLWNvbnRlbnRcL3VwbG9hZHNcLzIwMjVcLzA3XC9Ib2hsZS1Cb2VkZW4uanBnIiwic2xpZGVzaG93IjoiNGExMDkxNzYifQ%3D%3D\" href='https:\/\/repan.ch\/wp-content\/uploads\/2025\/07\/Hohle-Boeden.jpg'><img loading=\"lazy\" decoding=\"async\" width=\"781\" height=\"237\" src=\"https:\/\/repan.ch\/wp-content\/uploads\/2025\/07\/Hohle-Boeden.jpg\" class=\"attachment-full size-full\" alt=\"\" aria-describedby=\"gallery-1-309527\" srcset=\"https:\/\/repan.ch\/wp-content\/uploads\/2025\/07\/Hohle-Boeden.jpg 781w, https:\/\/repan.ch\/wp-content\/uploads\/2025\/07\/Hohle-Boeden-400x121.jpg 400w, https:\/\/repan.ch\/wp-content\/uploads\/2025\/07\/Hohle-Boeden-150x46.jpg 150w, https:\/\/repan.ch\/wp-content\/uploads\/2025\/07\/Hohle-Boeden-300x91.jpg 300w, https:\/\/repan.ch\/wp-content\/uploads\/2025\/07\/Hohle-Boeden-768x233.jpg 768w\" sizes=\"auto, (max-width: 781px) 100vw, 781px\" \/><\/a>\n\t\t\t<\/dt>\n\t\t\t\t<dd class='wp-caption-text gallery-caption' id='gallery-1-309527'>\n\t\t\t\t<b>Hollow bases are correct <\/b><br>Concave bases prevent rocking when heated &#8211; even with new pans.\n\t\t\t\t<\/dd><\/dl><dl class='gallery-item'>\n\t\t\t<dt class='gallery-icon landscape'>\n\t\t\t\t<a data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-slideshow=\"4a109176\" data-elementor-lightbox-title=\"Ueberbeschichtetes.jpg\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6MzA5NTMwLCJ1cmwiOiJodHRwczpcL1wvcmVwYW4uY2hcL3dwLWNvbnRlbnRcL3VwbG9hZHNcLzIwMjVcLzA3XC9VZWJlcmJlc2NoaWNodGV0ZXMuanBnIiwic2xpZGVzaG93IjoiNGExMDkxNzYifQ%3D%3D\" href='https:\/\/repan.ch\/wp-content\/uploads\/2025\/07\/Ueberbeschichtetes.jpg'><img loading=\"lazy\" decoding=\"async\" width=\"781\" height=\"237\" src=\"https:\/\/repan.ch\/wp-content\/uploads\/2025\/07\/Ueberbeschichtetes.jpg\" class=\"attachment-full size-full\" alt=\"\" aria-describedby=\"gallery-1-309530\" srcset=\"https:\/\/repan.ch\/wp-content\/uploads\/2025\/07\/Ueberbeschichtetes.jpg 781w, https:\/\/repan.ch\/wp-content\/uploads\/2025\/07\/Ueberbeschichtetes-400x121.jpg 400w, https:\/\/repan.ch\/wp-content\/uploads\/2025\/07\/Ueberbeschichtetes-150x46.jpg 150w, https:\/\/repan.ch\/wp-content\/uploads\/2025\/07\/Ueberbeschichtetes-300x91.jpg 300w, https:\/\/repan.ch\/wp-content\/uploads\/2025\/07\/Ueberbeschichtetes-768x233.jpg 768w\" sizes=\"auto, (max-width: 781px) 100vw, 781px\" \/><\/a>\n\t\t\t<\/dt>\n\t\t\t\t<dd class='wp-caption-text gallery-caption' id='gallery-1-309530'>\n\t\t\t\t<b>Overcoated dents &amp; craters <\/b><br>Deep dents in the substrate remain, but last just as long.\n\t\t\t\t<\/dd><\/dl><dl class='gallery-item'>\n\t\t\t<dt class='gallery-icon landscape'>\n\t\t\t\t<a data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-slideshow=\"4a109176\" data-elementor-lightbox-title=\"Coating damage.jpg\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6MzA5NTMzLCJ1cmwiOiJodHRwczpcL1wvcmVwYW4uY2hcL3dwLWNvbnRlbnRcL3VwbG9hZHNcLzIwMjVcLzA3XC9CZXNjaGljaHR1bmdzc2NoYWVkZW4uanBnIiwic2xpZGVzaG93IjoiNGExMDkxNzYifQ%3D%3D\" href='https:\/\/repan.ch\/wp-content\/uploads\/2025\/07\/Beschichtungsschaeden.jpg'><img loading=\"lazy\" decoding=\"async\" width=\"781\" height=\"237\" src=\"https:\/\/repan.ch\/wp-content\/uploads\/2025\/07\/Beschichtungsschaeden.jpg\" class=\"attachment-full size-full\" alt=\"\" aria-describedby=\"gallery-1-309533\" srcset=\"https:\/\/repan.ch\/wp-content\/uploads\/2025\/07\/Beschichtungsschaeden.jpg 781w, https:\/\/repan.ch\/wp-content\/uploads\/2025\/07\/Beschichtungsschaeden-400x121.jpg 400w, https:\/\/repan.ch\/wp-content\/uploads\/2025\/07\/Beschichtungsschaeden-150x46.jpg 150w, https:\/\/repan.ch\/wp-content\/uploads\/2025\/07\/Beschichtungsschaeden-300x91.jpg 300w, https:\/\/repan.ch\/wp-content\/uploads\/2025\/07\/Beschichtungsschaeden-768x233.jpg 768w\" sizes=\"auto, (max-width: 781px) 100vw, 781px\" \/><\/a>\n\t\t\t<\/dt>\n\t\t\t\t<dd class='wp-caption-text gallery-caption' id='gallery-1-309533'>\n\t\t\t\t<b>Coating detachment <\/b><br>On frying surfaces please contact us with photos. We ask for your indulgence on the outside. \n\t\t\t\t<\/dd><\/dl><br style=\"clear: both\" \/><dl class='gallery-item'>\n\t\t\t<dt class='gallery-icon landscape'>\n\t\t\t\t<a data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-slideshow=\"4a109176\" data-elementor-lightbox-title=\"Strike-at-upper-edge.jpg\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6MzA5NTM2LCJ1cmwiOiJodHRwczpcL1wvcmVwYW4uY2hcL3dwLWNvbnRlbnRcL3VwbG9hZHNcLzIwMjVcLzA3XC9TY2hsYWVnZS1hbS1vYmVyZW4tUmFuZC5qcGciLCJzbGlkZXNob3ciOiI0YTEwOTE3NiJ9\" href='https:\/\/repan.ch\/wp-content\/uploads\/2025\/07\/Schlaege-am-oberen-Rand.jpg'><img loading=\"lazy\" decoding=\"async\" width=\"781\" height=\"237\" src=\"https:\/\/repan.ch\/wp-content\/uploads\/2025\/07\/Schlaege-am-oberen-Rand.jpg\" class=\"attachment-full size-full\" alt=\"\" aria-describedby=\"gallery-1-309536\" srcset=\"https:\/\/repan.ch\/wp-content\/uploads\/2025\/07\/Schlaege-am-oberen-Rand.jpg 781w, https:\/\/repan.ch\/wp-content\/uploads\/2025\/07\/Schlaege-am-oberen-Rand-400x121.jpg 400w, https:\/\/repan.ch\/wp-content\/uploads\/2025\/07\/Schlaege-am-oberen-Rand-150x46.jpg 150w, https:\/\/repan.ch\/wp-content\/uploads\/2025\/07\/Schlaege-am-oberen-Rand-300x91.jpg 300w, https:\/\/repan.ch\/wp-content\/uploads\/2025\/07\/Schlaege-am-oberen-Rand-768x233.jpg 768w\" sizes=\"auto, (max-width: 781px) 100vw, 781px\" \/><\/a>\n\t\t\t<\/dt>\n\t\t\t\t<dd class='wp-caption-text gallery-caption' id='gallery-1-309536'>\n\t\t\t\t<b>Impacts on the upper edge <\/b><br>Visually unattractive, no problem for function or health.\n\t\t\t\t<\/dd><\/dl><dl class='gallery-item'>\n\t\t\t<dt class='gallery-icon landscape'>\n\t\t\t\t<a data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-slideshow=\"4a109176\" data-elementor-lightbox-title=\"Rocking-Pans.jpg\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6MzA5NTM5LCJ1cmwiOiJodHRwczpcL1wvcmVwYW4uY2hcL3dwLWNvbnRlbnRcL3VwbG9hZHNcLzIwMjVcLzA3XC9XaXBwZW5kZS1QZmFubmVuLmpwZyIsInNsaWRlc2hvdyI6IjRhMTA5MTc2In0%3D\" href='https:\/\/repan.ch\/wp-content\/uploads\/2025\/07\/Wippende-Pfannen.jpg'><img loading=\"lazy\" decoding=\"async\" width=\"781\" height=\"237\" src=\"https:\/\/repan.ch\/wp-content\/uploads\/2025\/07\/Wippende-Pfannen.jpg\" class=\"attachment-full size-full\" alt=\"\" aria-describedby=\"gallery-1-309539\" srcset=\"https:\/\/repan.ch\/wp-content\/uploads\/2025\/07\/Wippende-Pfannen.jpg 781w, https:\/\/repan.ch\/wp-content\/uploads\/2025\/07\/Wippende-Pfannen-400x121.jpg 400w, https:\/\/repan.ch\/wp-content\/uploads\/2025\/07\/Wippende-Pfannen-150x46.jpg 150w, https:\/\/repan.ch\/wp-content\/uploads\/2025\/07\/Wippende-Pfannen-300x91.jpg 300w, https:\/\/repan.ch\/wp-content\/uploads\/2025\/07\/Wippende-Pfannen-768x233.jpg 768w\" sizes=\"auto, (max-width: 781px) 100vw, 781px\" \/><\/a>\n\t\t\t<\/dt>\n\t\t\t\t<dd class='wp-caption-text gallery-caption' id='gallery-1-309539'>\n\t\t\t\t<b>Rocking pans <\/b><br>Slight rocking is normal &#8211; no problem, especially with induction or gas.\n\t\t\t\t<\/dd><\/dl><dl class='gallery-item'>\n\t\t\t<dt class='gallery-icon landscape'>\n\t\t\t\t<a data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-slideshow=\"4a109176\" data-elementor-lightbox-title=\"Hump.jpg\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6MzA5NTQyLCJ1cmwiOiJodHRwczpcL1wvcmVwYW4uY2hcL3dwLWNvbnRlbnRcL3VwbG9hZHNcLzIwMjVcLzA3XC9CdWNrZWwuanBnIiwic2xpZGVzaG93IjoiNGExMDkxNzYifQ%3D%3D\" href='https:\/\/repan.ch\/wp-content\/uploads\/2025\/07\/Buckel.jpg'><img loading=\"lazy\" decoding=\"async\" width=\"781\" height=\"237\" src=\"https:\/\/repan.ch\/wp-content\/uploads\/2025\/07\/Buckel.jpg\" class=\"attachment-full size-full\" alt=\"\" aria-describedby=\"gallery-1-309542\" srcset=\"https:\/\/repan.ch\/wp-content\/uploads\/2025\/07\/Buckel.jpg 781w, https:\/\/repan.ch\/wp-content\/uploads\/2025\/07\/Buckel-400x121.jpg 400w, https:\/\/repan.ch\/wp-content\/uploads\/2025\/07\/Buckel-150x46.jpg 150w, https:\/\/repan.ch\/wp-content\/uploads\/2025\/07\/Buckel-300x91.jpg 300w, https:\/\/repan.ch\/wp-content\/uploads\/2025\/07\/Buckel-768x233.jpg 768w\" sizes=\"auto, (max-width: 781px) 100vw, 781px\" \/><\/a>\n\t\t\t<\/dt>\n\t\t\t\t<dd class='wp-caption-text gallery-caption' id='gallery-1-309542'>\n\t\t\t\t<b>Hump &#8211; foreign atoms in the metal <\/b><br>Still usable. Material from first life expanded. \n\t\t\t\t<\/dd><\/dl><br style=\"clear: both\" \/>\n\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3bb04435 color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"3bb04435\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>Return policy<\/h2><p>If something does go wrong, we can carry out repairs, initiate partial refunds or offer replacements.<\/p><p>However, the following are excluded:<\/p><ul><li>Normal results listed above<\/li><li>Damage due to improper use &#8211; e.g. metal insert or overheating <\/li><li>Normal wear and tear &#8211; e.g. fine signs of use in the coating <\/li><li>Vouchers<\/li><li>Second choice pans with the address &#8220;cheap pans&#8221;  <\/li><\/ul><h2>Procedure<\/h2><ol><li>Please inform us in writing with good detailed photos before you send in the goods.<\/li><li>Send us the goods to:<br>RePan <strong>Garantie<\/strong><br>Haslistrasse 30<br>4600 Olten<\/li><li>We can assess the situation after receipt at the latest.<\/li><li>We then repair or suggest other solutions.<\/li><\/ol><p>We share the costs for the outward and return postage. Please send it to us and we will pay the return postage. <\/p><h2>Refunds<\/h2><p>The following will not be refunded, especially in goodwill cases:<\/p><ul><li>Postage fees<\/li><li>Transaction fees<\/li><li>A processing fee of CHF 15.<\/li><\/ul><p> <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Warranty &amp; return policy July 15, 2025 1 year manufacturer&#8217;s warranty Despite multi-stage quality controls, even we can make mistakes.<\/p>\n","protected":false},"author":18,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"content-type":"","footnotes":""},"class_list":["post-309719","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Warranty &amp; Returns - RePan<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/repan.ch\/en\/warranty-returns\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Warranty &amp; Returns\" \/>\n<meta property=\"og:description\" content=\"Warranty &amp; return policy July 15, 2025 1 year manufacturer&#8217;s warranty Despite multi-stage quality controls, even we can make mistakes.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/repan.ch\/en\/warranty-returns\/\" \/>\n<meta property=\"og:site_name\" content=\"RePan\" \/>\n<meta property=\"article:modified_time\" content=\"2026-01-02T09:07:17+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/repan.ch\/wp-content\/uploads\/2025\/07\/Kratzerchen.jpg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/repan.ch\\\/en\\\/warranty-returns\\\/\",\"url\":\"https:\\\/\\\/repan.ch\\\/en\\\/warranty-returns\\\/\",\"name\":\"Warranty &amp; 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